How Long You Have
[Returns are accepted within X days of the delivery date as confirmed by carrier tracking. Requests received after X days will not be eligible for a return or refund unless the item arrived defective or was incorrectly shipped.]
Sentinel Store
Returns & Refund Policy
How returns work at the Sentinel Store. If you have questions not covered here, contact us directly at Sentinel Fabrication.
Item Condition for Returns
[Items must be returned in their original, unused condition with all original packaging, tags, and accessories included. Items that have been used, damaged after delivery, or returned without original packaging may not be accepted or may be subject to a restocking fee.]
[If an item arrived defective or was damaged in shipping, contact us immediately with photos. We will work with you to resolve the issue.]
Starting a Return
[To initiate a return, email Sentinel Fabrication with your order number and a brief description of why you are returning the item. Do not ship anything back before receiving a return authorization — unrequested returns may be refused.]
[Once your return is authorized, you will receive instructions for shipping the item back. [Return shipping costs are the responsibility of the customer / Prepaid return labels are provided for defective items.]]
When You'll See Your Refund
[Refunds are processed within X–X business days of receiving and inspecting the returned item. Refunds are issued to the original payment method. Depending on your bank or card issuer, it may take an additional X–X business days for the refund to appear in your account.]
Non-Returnable Items
Items not eligible for return.
[The following items cannot be returned:]
- [Items marked as final sale at time of purchase]
- [Opened items where the product condition prevents resale — e.g., [specific category examples]]
- [Items returned more than X days after delivery]
- [Items damaged by misuse, improper storage, or normal wear]
[If you are unsure whether your item is eligible for return before purchasing, contact us and we'll answer directly.]
Sentinel Fabrication
Need custom metal work?
The same shop that runs this store builds custom metal parts for contractors, farms, and businesses across Central Texas. CNC plasma cutting, welding, laser engraving, and more.